Policy

Return, Refund & Replacement Policy

At BookSansar, we aim to provide you with the correct books in the condition described on our website. If you receive a damaged, defective, or incorrect product, you may request a return, replacement, or refund subject to the conditions below.

1. Return / Replacement Period

Return or replacement requests must be submitted within 7 days from the date of delivery.

A request may be accepted if:

• The wrong book has been delivered.
• The book is damaged or defective at the time of delivery.
• The book received is significantly different from the description provided on the product page.

2. Product Condition

For a return or replacement, the book should be kept in the condition in which it was received.

Where applicable, the original packaging, accessories, or other items received with the order should be retained.

BookSansar may reject a return or replacement request if the product has been damaged, altered, used improperly, or is missing essential parts after delivery.

3. Return / Replacement Process

To request a return or replacement, please contact us at:

Please provide your Order ID, details of the issue, and photographs/videos of the received product where requested.

We may review the request before approving a return, replacement, or refund.

4. Refund

If a refund is approved, it will generally be processed to the original payment method used for the order.

For Cash on Delivery orders, the refund may be processed through bank transfer or another available refund method, subject to the information provided by the customer.

Refunds are generally processed within 5–7 working days after approval, depending on the payment gateway and banking channels.

5. Non-Returnable Situations

Return, replacement, or refund may not be available when:

• The request is made after the applicable return period.
• The product has been damaged after delivery due to misuse.
• The product is returned in an altered or substantially different condition.
• The issue is not related to the condition or description of the product at the time of delivery.

6. Replacement

Replacement will be subject to product availability.

If the same book is unavailable, BookSansar may provide an appropriate alternative or refund, as applicable.

7. Contact Us

For any return, replacement, or refund-related query, please contact: